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  • Grand opening in June 2015
    Grand opening in June 2015

Welcome to Charing Cross Medical™!

We strive to provide comprehensive, patient-centered, and personalized care for you & your family with the ultimate goal of improving your health and well-being.

divider (1)Our mission is to “…prevent, educate, treat and inspire…” our patients and help them to adopt proactive approaches to their health.divider (1)

At Charing Cross Medical™ we provide the full spectrum of family medicine, including prenatal care, pediatrics, care of the elderly, diabetes and chronic disease management, mental health care, immunizations, joint injections, cosmetic injections, and minor procedures. We also accept referrals from other physicians for Women’s Health consults and IUD insertions, joint injections, minor skin procedures, and Botox™ treatment of migraines and excessive sweating.

Please let us know how can we do a better job in helping YOU to achieve a state of optimal health and well-being!

COVID-19 information and FAQs

January 2021

As of January 3, 2021, there have been 956 confirmed cases of COVID-19 in Brantford, of which 726 cases are resolved. There is a total of 222 active cases.

COVID-19 Assessment Centre

The Brant Community Healthcare System's COVID-19 testing operations are located at the Brantford Civic Centre Auditorium, 79 Market Street South. Click here to access our new online self-booking tool, available 24/7. The COVID-19 Assessment Centre does not accept walk-ins. All COVID-19 testing is done by scheduled appointments only. To book a test at the COVID-19 Assessment Centre, click here to access our new online self-booking tool, available 24/7. An appointment can be booked by emailing Covid.assessment@bchsys.org with your name and telephone number, or by calling the hotline at 519-751-5818, available Monday-Friday 9:00am-5:00pm.

Who is Eligible for Testing?

The assessment center will address the necessary steps if testing for COVID-19 is required based on symptoms, travel history and/or exposure to confirmed COVID-19 cases. The current criteria for COVID-19 testing include patients who:
  • are showing COVID-19 symptoms
  • have been exposed to a confirmed case of COVID-19 informed by the Brant County Health Unit or an exposure notice received on the COVID Alert app
  • are a resident or someone who works in a place that has a COVID-19 outbreak
  • are eligible for testing as part of targeted testing by the Ministry of Health and the Ministry of Long-Term Care
If you meet any one of the above circumstances, please contact the Brant Community Healthcare System to arrange for testing. You can also take the Ministry of Health’s self-assessment to help you decide if you need a test.

Charing Cross Medical family practice is open and continues to operate every day. However, in an effort to further protect our patients and staff, we are still limiting some non-essential appointments (such as routine physicals) and encouraging Virtual Visits (phone or video) when possible. We’re also experiencing a higher demand with reduced staff due to COVID-19.

To protect other patients and our staff we ask that you please CALL before coming in and we will provide direction from there. We also encourage you: 1) to come in wearing a mask, 2) to wait for your appointment time outside or in the car, and 3) not to bring additional family members unless their presence is required.

If you have new concerning symptoms such as sudden chest pain, weakness in one side of the face or body, sudden overwhelming headache, serious difficulty breathing, severe/prolonged abdominal pain, mental health emergencies or sudden-onset confusion - these conditions need urgent attention, regardless of the pandemic, so we strongly encourage you to go to the Brantford General Hospital or Willet Urgent Care (see the page below for more information) to be assessed.

If you have new concerning symptoms such as sudden chest pain, weakness in one side of the face or body, sudden overwhelming headache, serious difficulty breathing, severe/prolonged abdominal pain, mental health emergencies or sudden-onset confusion – these conditions need urgent attention, regardless of the pandemic, so we strongly encourage you to go to the Brantford General Hospital or Willet Urgent Care (see page below for more information) to be assessed.

Return to School During COVID-19

The Ontario government has recommendations in place for a return to school. Please be advised that schools are not able to request a note or proof of a negative COVID test. These kinds of requests are not consistent with the Ministry of Health guidance, which notes: “Medical notes or proof of negative tests should not be required for staff or students to return to school.”

Face coverings & masks

It is required that you wear a face mask indoors or outside in enclosed common areas when you are not able to social distance.  The mask must cover your nose, mouth, and chin without gaps.

Mask exemptions

Please read below before calling to request a mask exemption note. There are very few conditions that justify an exemption from wearing a face mask for reasons of prevention. In Ontario, these are:
  • Children under the age of 2;
  • Anyone who has trouble breathing; and
  • Anyone who is unconscious incapacitated or otherwise unable to remove the mask without assistance.
At this time “...there is no evidence that wearing a face mask will cause a 'flare up’ of an underlying lung condition", according to  Canadian Thoracic Society recommendations.
Patients with asthma and COPD or other conditions requesting a mask exemption should strongly be encouraged to avoid public settings if they cannot wear a mask. Some patients may feel anxious about wearing masks or may have PTSD about a mask due to personal experiences. Please consider the reason for mask anxiousness. For some, this video on overcoming mask anxiety might be helpful.

QUESTIONS AND ANSWERS ON COVID‑19

Please check out this new resource on COVID-19 written by Canadian physicians - covidquestions.ca

I have symptoms of COVID-19 (fever & new/worsening cough), what should I do? 

1. Complete a self-assessment at https://www.ontario.ca/page/2019-novel-coronavirus to determine if a clinical assessment is necessary.

2. If the tool results indicate clinical assessment is necessary please call our reception, who will connect you with your MD or NP or determine the next steps. Please call first, do not visit in person.

3. If you are unable or unsure if you need to see a family physician, call the BCHS COVID-19 hotline at 519-751-5818 to determine if you need an assessment. You can also call Telehealth Ontario: 1-866-797-0000

If you require urgent care and are in distress, call 911 or visit the Emergency Department immediately.


How to protect yourself

To help prevent the spread of all types of respiratory illnesses, including influenza:
  • wash your hands often with soap and water;
  • avoid close contact with people who are sick;
  • cover your mouth and nose when you cough or sneeze; if you don’t have a tissue, sneeze or cough into your sleeve or arm;
  • avoid touching your face, eyes, and mouth to prevent illness;
  • clean and disinfect frequently touched objects and surfaces; and,
  • get the flu shot, if you haven’t already done so
  • You may need to increase interpersonal distancing (e.g. not shaking hands)
  • Avoid eating from self-serve buffet-style eating at gatherings and do not share food or drinks
  • Contact Telehealth Ontario at 1-866-797-0000 if first symptoms of respiratory infection to discuss next steps on management.
  • For more information on COVID-19 visit Ontario Ministry of Health website 

Learn more about the Novel Coronavirus (COVID-19)

COVID-19 vaccines

Safe and reliable vaccines can help protect you and your family from COVID-19. The coronavirus vaccine does not cause a coronavirus infection. It helps to build up your immunity to the virus, so your body will fight it off more easily if it affects you.

Health Canada has approved four vaccines for use in Canada:

  1. Pfizer-BioNTech – approved on December 9, 2020
  2. Moderna – approved on December 23, 2020
  3. AstraZeneca – approved on February 26, 2021
  4. Janssen (Johnson & Johnson) – approved on March 5, 2021

Who can receive these vaccines?

A complete vaccine series should be offered to any patient without contraindications to the vaccine.
  • The Pfizer COVID-19 vaccine is currently authorized for individuals 16 years of age and older.
  • The Moderna COVID-19 vaccine is currently authorized for individuals 18 years of age and older.
  • The AstraZeneca vaccine and COVISHIELD are currently authorized for individuals 18 years of age and older.
At this time, the National Advisory Committee on Immunization recommends that the AstraZeneca vaccine should not be used in adults under 55 years of age OR in patients with prior blood clots or low levels of platelets. 

Before receiving the vaccine, inform the health care provider who is providing you with the vaccine if:

  1. You are currently feeling unwell or have signs and symptoms of COVID-19.
  2. You have had a previous allergic reaction to a COVID-19 vaccine or any ingredients in the vaccines.
  3. You have any allergies or allergic conditions.
  4. You are or could be pregnant or are breastfeeding.
  5. You are immunosuppressed due to disease or treatment or have been diagnosed with an autoimmune condition.
  6. You have a bleeding disorder or are taking medication that could affect blood clotting. This information will help the healthcare provider prevent bleeding or bruising from the needle.
  7. You have received any other vaccine (not the COVID-19 vaccine) in the past 14 days.

Who should delay receiving these vaccines?

  • Individuals who have received another vaccine (not a COVID-19 vaccine) in the previous 14 days,
  • Patients with symptoms of an acute illness; these individuals should wait until symptoms have completely resolved in order to avoid attributing any complications resulting from the illness to vaccine-related side effects,
  • Individuals with symptoms of COVID-19,
  • Symptomatic and asymptomatic individuals who have been advised to self-isolate due to suspected or confirmed COVID-19 infection.
For more information please check here https://www.bchu.org/ServicesWeProvide/InfectiousDiseases/Pages/COVID-19-Vaccines.aspx

Let us know if you have had the flu shot.

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Doctors and Nurse Practitioners available via Virtual Care (Telephone & Video Appointments)

Our health care providers are now available to care for you via our virtual care service which offers telephone and video appointments from the comfort of your home or office. Virtual Care services are covered by OHIP for patients with a valid card. To learn more visit OTN Ontario here.

Some of the conditions that can be assessed via phone or video are acid reflux, allergy symptoms or asthma, birth control, diabetes, skin issues, gout, review of recent lab results or tests, prescription renewal, or referrals.

To schedule your telephone or video appointment please call our front staff 519-304-8550

After Hours FHO Clinic

Our After Hours Walk-in Clinic is now at the following address - 217 Terrace Hill Street, Unit 124, Brantford - directly across Brantford General Hospital Clinic's website: www.brantfho.com Clinic Hours: Monday to Friday: 5:00 pm to 8:00 pm, Saturday and Sundays (excluding holidays): 10:00a m to 1:00 pm Pre-registration starts 30 minutes before the official clinic start time. The clinic reserves the right to close registration early based on patient load. Parking is available behind the Terrace Hill building. Cost is $5.00 for patients, free if you fill your prescription at the pharmacy next door. Notice to patients: Please try to refrain from using other walk-in clinics (Willett Urgent Care excepted). Walk-in clinics in Brantford and Hamilton do NOT have access to any of your health information, nor do they send us reports of your visit. Keeping all your medical information in one location will enable us to provide better health care for you and your family.

Ways to get medical care after hours:

After Hours Walk-in Clinic is available daily for rostered patients at 217 Terrace Hill Street, Unit 124 - across  Brantford General Hospital. Website: www.brantfho.com  • Monday – Friday 5pm - 8pm, • Saturday and Sunday 10am - 1pm. For minor health concerns after hours please call Telehealth Ontario to speak with a Registered Nurse – 24 Hours a day, 7 days a week. 1-866-797-0000 For minor emergencies, please go to Willett Urgent care in Paris 238 Grand River St. North, Paris, ON N3L 2N7 Phone: 519-442-2251~ For mental health concerns or crisis, please call St. Leonard’s 24 Hour Crisis Line: 519-759-7188 or 1-866-811-7188 *NOTE TO ROSTERED PATIENTS: Please AVOID using other walk-in clinics, including college or university-affiliated health clinics. Your physician will be penalized by the Ministry of Health. In addition, we don’t receive any information or records on the care provided in walk-in clinics. Keeping all your medical information in one location will enable us to provide better health care for you and your family.
  • Joint Injections Clinic

    - We offer treatment of painful joints due to arthritis, tendonitis and bursitis with cortisone, viscosupplementation injections and platelet-rich-plasma (PRP) therapy.  These are quick and safe procedures that help manage joint pain and stiffness, especially the knee, shoulder, or hip pain due to arthritis.  Email injectionsclinic@gmail.com for more details. New patients need to be referred by their family doctor (see below referral page) to be seen for a consult and/or injection.
  • Skin Clinic

    -  screening for skin cancer; moles, benign lesions and skin tags removal; biopsy of changing or suspicious for cancer moles. New patients need to be referred by their family doctor. Referral form here
  • Women's Health Clinic

    - PAP smears for patients with no family doctor; insertion of IUD devices for contraception or control of painful & heavy periods
  • Youth counseling

- We are offering Free Walk-in Counselling for children, youth 12-18 and their families every Tuesday from 10 am to 6 pm. This is offered through collaboration with Woodview Counselling services (www.woodview.ca). This is free and confidential service provided by trained male and female counselors at our office. For more information or to book an appointment please contact our office by phone or email.

  • Diabetic Clinic

    - this clinic includes a comprehensive review of diabetes and a healthy lifestyle with diabetic nurses and dietitians for patients in our practice.
  • Blood pressure and blood sugar checks

    - our pharmacy now offers free BP and blood sugars checks.
~ Please ask for further details at the reception or via email: reception@charingcrossmedical.com

Referrals from family doctors to Women's Health, Skin and Joint Injection clinics

We accept referrals from family physicians to our clinics, without penalty for family doctor's billing. All visits by pre-booked appointments. Please fax referrals with patient’s information, MD billing number and reason for referral to (519) 304-8554 or email: reception@charingcrossmedical.com

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  • Women's Health Clinic (IUD insertions, PAP/well-woman exams, birth control counseling, STI treatment and immunizations). Patients without a family doctor can be self-referred. A referral form is here Referral form
  • Joint Injection Clinic (consult, exam and major joints and bursas cortisone injections; viscosupplements injections to shoulder, knee and hip joints; platelet-rich-plasma (PRP) therapy) 
          Please use Referral form  when faxing any referrals and always    provide referring MD information & billing number
  • Skin Clinic (acne, rosacea and vein laser treatment; moles, benign lesions and skin tags removal; biopsy of dysplastic moles or changing skin lesions)
  • Botox Clinic (Migraines, hyperhidrosis treatment with Botox injections; Botox is covered by most of private insurance)